When

Early access

DocsSign in
Start here
  • Welcome to When
  • Create your first event
  • Events, periods, and calendars
  • Send feedback
  • Set up When
Use the calendar
  • Week view
  • Month view
  • Column view
  • Move between dates
  • Search and filter
  • Use When on your phone
  • Dashboard
  • Choose and arrange widgets
  • Draw on the calendar
  • Use the command menu
  • Mark a day
Events and periods
  • Choose an event type
  • Create and edit an event
  • Repeat an event
  • Lock an event
  • Edit multiple events
  • Mark a date range with a period
  • Set a reminder
  • Inbox
  • Check off events and keep a streak
  • AI title suggestions
Calendars and sharing
  • Calendars
  • Create a calendar
  • Open a calendar and choose its views
  • Find calendars in Discover
  • Share a calendar
  • Show calendars together
  • Track birthdays, subscriptions, habits, and trips
When agent
  • Use the When agent
  • Example requests
  • AI privacy and safety
  • Connect Claude or another AI app
Guides
  • Plan a trip
  • Track a project
  • Track bill and renewal dates
Settings and account
  • General
  • Customize event types
  • Organize events with labels
  • Notifications
  • My account
  • Invites
  • Archive
  • Data & privacy
  • Plan & billing
Troubleshooting
  • Something looks wrong
  • Fix an event’s time or date
  • Find a missing event
  • Get help with sign-in or access
  • A reminder did not arrive
Reference
  • Keyboard shortcuts
  • What's new
  • Glossary
Browse the docs
Start here
  • Welcome to When
  • Create your first event
  • Events, periods, and calendars
  • Send feedback
  • Set up When
Use the calendar
  • Week view
  • Month view
  • Column view
  • Move between dates
  • Search and filter
  • Use When on your phone
  • Dashboard
  • Choose and arrange widgets
  • Draw on the calendar
  • Use the command menu
  • Mark a day
Events and periods
  • Choose an event type
  • Create and edit an event
  • Repeat an event
  • Lock an event
  • Edit multiple events
  • Mark a date range with a period
  • Set a reminder
  • Inbox
  • Check off events and keep a streak
  • AI title suggestions
Calendars and sharing
  • Calendars
  • Create a calendar
  • Open a calendar and choose its views
  • Find calendars in Discover
  • Share a calendar
  • Show calendars together
  • Track birthdays, subscriptions, habits, and trips
When agent
  • Use the When agent
  • Example requests
  • AI privacy and safety
  • Connect Claude or another AI app
Guides
  • Plan a trip
  • Track a project
  • Track bill and renewal dates
Settings and account
  • General
  • Customize event types
  • Organize events with labels
  • Notifications
  • My account
  • Invites
  • Archive
  • Data & privacy
  • Plan & billing
Troubleshooting
  • Something looks wrong
  • Fix an event’s time or date
  • Find a missing event
  • Get help with sign-in or access
  • A reminder did not arrive
Reference
  • Keyboard shortcuts
  • What's new
  • Glossary
  1. Docs
  2. Troubleshooting
  3. Something looks wrong

Something looks wrong

Choose a symptom and collect useful details for support.

Something looks wrong

Choose the page that matches the problem:

  • An event is missing: Find a missing event
  • An event shows the wrong time or day: Fix an event’s time or date
  • A reminder did not arrive: A reminder did not arrive
  • You cannot sign in, see “We can't reach your calendar” or “Sign in didn't finish,” or cannot accept an invitation: Get help with sign-in or access

Before you repeat an action

If a create or archive did not seem to work, look for the result first. Search for the event, check Settings → Archive, and look for an offline or error message. Repeating the action too soon can leave you with a duplicate event.

To reverse the last change, press ⌘Z.

Update the app

A normal refresh loads the current app when you are online. If Update available appears while you are working, choose Reload, even with an editor or panel open. When waits for pending changes to save on your device before reloading. Changes saved offline stay on your device and sync when you reconnect. Dismiss the message to keep working with the current version.

On a phone, pull down from the top of a page and let go once the arrow turns white to reload, or open the menu and choose Reload app. Either way, When waits for your changes to save, then installs any waiting update. In the calendar's List and Month, pulling down shows earlier days, so use the menu there.

When can't open saved data

If you see When can't open the data saved in this browser, close other When tabs and windows, then choose Try again. If it appears again, restart your browser or free up disk space on your device. Changes you made offline stay in the browser and sync once When can open them.

A change is too large to sync

Very long descriptions, notes, or repeating-event details can exceed an item's size limit. The error names the item that needs shortening. Open Sync status from ⌘K to review a rejected change. Retry sends the same saved change; use Discard if you want to replace it with a smaller edit. Your other saved items remain available.

Contact support

Choose Send feedback in the app (where to find it), or email hey@when.day. Include:

  • what you did and what you expected
  • the approximate time, and your device and browser
  • the text of any error message
  • a screenshot, with private details hidden

A page URL helps us find the view. It does not give us access to your calendar.

Also see
My account
PreviousPlan & billingNextFix an event’s time or date
On this page
  1. Before you repeat an action
  2. Update the app
  3. When can't open saved data
  4. A change is too large to sync
  5. Contact support
When

The calendar platform. In early access.

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