When

Early access

DocsSign in
Start here
  • Welcome to When
  • Create your first event
  • Events, periods, and calendars
  • Send feedback
  • Set up When
Use the calendar
  • Week view
  • Month view
  • Column view
  • Move between dates
  • Search and filter
  • Use When on your phone
  • Dashboard
  • Choose and arrange widgets
  • Draw on the calendar
  • Use the command menu
  • Mark a day
Events and periods
  • Choose an event type
  • Create and edit an event
  • Repeat an event
  • Lock an event
  • Edit multiple events
  • Mark a date range with a period
  • Set a reminder
  • Inbox
  • Check off events and keep a streak
  • AI title suggestions
Calendars and sharing
  • Calendars
  • Create a calendar
  • Open a calendar and choose its views
  • Find calendars in Discover
  • Share a calendar
  • Show calendars together
  • Track birthdays, subscriptions, habits, and trips
When agent
  • Use the When agent
  • Example requests
  • AI privacy and safety
  • Connect Claude or another AI app
Guides
  • Plan a trip
  • Track a project
  • Track bill and renewal dates
Settings and account
  • General
  • Customize event types
  • Organize events with labels
  • Notifications
  • My account
  • Invites
  • Archive
  • Data & privacy
  • Plan & billing
Troubleshooting
  • Something looks wrong
  • Fix an event’s time or date
  • Find a missing event
  • Get help with sign-in or access
  • A reminder did not arrive
Reference
  • Keyboard shortcuts
  • What's new
  • Glossary
Browse the docs
Start here
  • Welcome to When
  • Create your first event
  • Events, periods, and calendars
  • Send feedback
  • Set up When
Use the calendar
  • Week view
  • Month view
  • Column view
  • Move between dates
  • Search and filter
  • Use When on your phone
  • Dashboard
  • Choose and arrange widgets
  • Draw on the calendar
  • Use the command menu
  • Mark a day
Events and periods
  • Choose an event type
  • Create and edit an event
  • Repeat an event
  • Lock an event
  • Edit multiple events
  • Mark a date range with a period
  • Set a reminder
  • Inbox
  • Check off events and keep a streak
  • AI title suggestions
Calendars and sharing
  • Calendars
  • Create a calendar
  • Open a calendar and choose its views
  • Find calendars in Discover
  • Share a calendar
  • Show calendars together
  • Track birthdays, subscriptions, habits, and trips
When agent
  • Use the When agent
  • Example requests
  • AI privacy and safety
  • Connect Claude or another AI app
Guides
  • Plan a trip
  • Track a project
  • Track bill and renewal dates
Settings and account
  • General
  • Customize event types
  • Organize events with labels
  • Notifications
  • My account
  • Invites
  • Archive
  • Data & privacy
  • Plan & billing
Troubleshooting
  • Something looks wrong
  • Fix an event’s time or date
  • Find a missing event
  • Get help with sign-in or access
  • A reminder did not arrive
Reference
  • Keyboard shortcuts
  • What's new
  • Glossary
  1. Docs
  2. Start here
  3. Send feedback

Send feedback

Tell the team about a bug or an idea, report a problem with a Discover calendar, or rate a When agent reply or a help page.

Send feedback

Feedback goes straight to the When team. If the team needs more detail, it replies to your account email.

Send feedback from the app

  1. On desktop, choose Send feedback at the bottom of the nav rail. On a phone, open the navigation menu and choose Send feedback.
  2. Optionally, choose Bug, Idea, Praise, or Other.
  3. Type your message. It needs at least three characters.
  4. Choose Send.

When adds the page you were on and the app version, so you don't need to describe where you were.

Your account can send up to 10 messages, reports, and ratings an hour. Past that, When tells you what time you can send again.

Report a problem with a Discover calendar

When a calendar from Discover has a wrong date, a missing event, wrong details, or a bad image, report it on the calendar. The report is checked the next time that calendar is reviewed.

  1. Open the calendar in Discover and choose More actions (⋯), or open one of its events and choose ⋯.
  2. Choose Report an issue.
  3. Under What looks wrong?, choose Wrong date, Missing event, Wrong details, Image problem, or Other.
  4. Optionally, add a note.
  5. Choose Send report.

The report names the calendar, and the event when you report from one.

Rate an agent reply or a help page

Choose the thumbs up or thumbs down under a reply from the When agent, or under Was this page helpful? at the end of a help page in the app. The rating saves right away. To add a comment, type it in the box that opens and choose Send.

To take a rating back, choose the same thumb again.

Email support

Email hey@when.day. For a problem, include what you did, what you expected, and any error message. See Something looks wrong.

Also see
Find calendars in DiscoverUse the When agent
PreviousEvents, periods, and calendarsNextSet up When
On this page
  1. Send feedback from the app
  2. Report a problem with a Discover calendar
  3. Rate an agent reply or a help page
  4. Email support
When

The calendar platform. In early access.

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