When

Early access

DocsSign in
Start here
  • Welcome to When
  • Create your first event
  • Events, periods, and calendars
  • Send feedback
  • Set up When
Use the calendar
  • Week view
  • Month view
  • Column view
  • Move between dates
  • Search and filter
  • Use When on your phone
  • Dashboard
  • Choose and arrange widgets
  • Draw on the calendar
  • Use the command menu
  • Mark a day
Events and periods
  • Choose an event type
  • Create and edit an event
  • Repeat an event
  • Lock an event
  • Edit multiple events
  • Mark a date range with a period
  • Set a reminder
  • Inbox
  • Check off events and keep a streak
  • AI title suggestions
Calendars and sharing
  • Calendars
  • Create a calendar
  • Open a calendar and choose its views
  • Find calendars in Discover
  • Share a calendar
  • Show calendars together
  • Track birthdays, subscriptions, habits, and trips
When agent
  • Use the When agent
  • Example requests
  • AI privacy and safety
  • Connect Claude or another AI app
Guides
  • Plan a trip
  • Track a project
  • Track bill and renewal dates
Settings and account
  • General
  • Customize event types
  • Organize events with labels
  • Notifications
  • My account
  • Invites
  • Archive
  • Data & privacy
  • Plan & billing
Troubleshooting
  • Something looks wrong
  • Fix an event’s time or date
  • Find a missing event
  • Get help with sign-in or access
  • A reminder did not arrive
Reference
  • Keyboard shortcuts
  • What's new
  • Glossary
Browse the docs
Start here
  • Welcome to When
  • Create your first event
  • Events, periods, and calendars
  • Send feedback
  • Set up When
Use the calendar
  • Week view
  • Month view
  • Column view
  • Move between dates
  • Search and filter
  • Use When on your phone
  • Dashboard
  • Choose and arrange widgets
  • Draw on the calendar
  • Use the command menu
  • Mark a day
Events and periods
  • Choose an event type
  • Create and edit an event
  • Repeat an event
  • Lock an event
  • Edit multiple events
  • Mark a date range with a period
  • Set a reminder
  • Inbox
  • Check off events and keep a streak
  • AI title suggestions
Calendars and sharing
  • Calendars
  • Create a calendar
  • Open a calendar and choose its views
  • Find calendars in Discover
  • Share a calendar
  • Show calendars together
  • Track birthdays, subscriptions, habits, and trips
When agent
  • Use the When agent
  • Example requests
  • AI privacy and safety
  • Connect Claude or another AI app
Guides
  • Plan a trip
  • Track a project
  • Track bill and renewal dates
Settings and account
  • General
  • Customize event types
  • Organize events with labels
  • Notifications
  • My account
  • Invites
  • Archive
  • Data & privacy
  • Plan & billing
Troubleshooting
  • Something looks wrong
  • Fix an event’s time or date
  • Find a missing event
  • Get help with sign-in or access
  • A reminder did not arrive
Reference
  • Keyboard shortcuts
  • What's new
  • Glossary
  1. Docs
  2. Troubleshooting

Troubleshooting

Find missing events and resolve sync, time zone, reminder, and sign-in problems.

Something looks wrongChoose a symptom and collect useful details for support.Fix an event’s time or dateCheck your display time zone and the event’s dates and times.Find a missing eventSearch, clear filters, and check calendar visibility and Archive.Get help with sign-in or accessResolve sign-in, activation, view-only, and shared-calendar access problems.A reminder did not arriveCheck timing, channels, and device setup for a missing alert.
When

The calendar platform. In early access.

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